Legal

Refund Policy

Last updated: October 7, 2026 · Applies to all CryptoSec Labs purchases

48-hour satisfaction guarantee. If CryptoSec Labs isn't right for you, request a full refund within 48 hours of your purchase — no questions asked. See plan-specific terms below.

1. Refund window by plan

  • Monthly ($5): Full refund within 48 hours of payment confirmation. After 48 hours, the plan runs to natural expiry with no refund.
  • Yearly ($29): Full refund within 48 hours of payment confirmation. After 48 hours, no refund unless CryptoSec Labs has failed to provide the service for a documented reason.
  • Lifetime ($59): Full refund within 48 hours of payment confirmation, provided no client-facing report has been exported from the platform. Once a report has been generated and downloaded, the license is considered consumed and no refund is available.

2. Why the report-export clause for Lifetime?

A lifetime license is a one-time, permanent grant of access. Once you've used the platform to produce work product — an investigation report, an export, a client deliverable — that work product is yours to keep forever. The refund clause exists to protect both sides: you get to try the platform risk-free for 48 hours; we're protected from buyers who use a full investigation cycle and then request a refund.

3. How to request a refund

1
Email us within 48 hours Send to [email protected] with the subject line "Refund request".
2
Include two details The email address on the purchase and the transaction hash (tx hash) of your crypto payment. That's all we need.
3
We verify and confirm We check the timestamp of your payment against our records and confirm the request is within the 48-hour window.
4
Refund processed within 5 business days We return the exact same amount in the exact same cryptocurrency to the wallet address the payment originated from. You'll receive a transaction hash from us as proof.

4. Why we refund to the original wallet only

Cryptocurrency transactions are irreversible. Refunding to a different address than the one that paid is a fraud vector — someone could claim a payment was theirs and redirect the refund. By returning to the original sending address, we ensure the refund reaches the person who actually paid.

Not eligible for refund: Requests made after 48 hours · Lifetime purchases where a report has been exported · Accounts terminated for prohibited use under our Terms of Service · Any request submitted from an email address that doesn't match the purchase.

5. Partial service failures

If CryptoSec Labs is unavailable for more than 72 consecutive hours during your paid period, and the unavailability is on our side (not a general internet outage or your ISP), you're entitled to a pro-rated credit for the downtime on request. Email us and we'll apply the credit to your next renewal or refund the pro-rated amount.

6. EU consumer rights

If you're an EU consumer, you have a statutory right of withdrawal for digital services under Directive 2011/83/EU. Because CryptoSec Labs is a digital service delivered immediately, the statutory 14-day right of withdrawal is replaced by our 48-hour satisfaction guarantee as described above. This does not affect any other statutory rights you may have.

7. Contact

Questions about this policy? Email [email protected] or use the contact form.